Gaming is meant to be enjoyable. my365 provides the tools, information, and support every Malaysian player needs to stay in control — because your wellbeing always comes before any wager.
my365 serves players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang and Johor Bahru — and we take our duty of care to every one of them seriously. Responsible gambling is not a compliance checkbox for us. It is a genuine operating principle that influences how we design our platform, how we structure our bonuses, and how we respond when a player shows signs of distress.
The games on my365 — whether you are betting on a Liga Super Malaysia match, following the EPL from your phone in Shah Alam, or enjoying a live baccarat session at midnight — are designed to entertain. They are not designed to be a source of income, and they are not a solution to financial stress. If you find that gambling is no longer fun, or that you are chasing losses, these are signs worth taking seriously.
This page outlines the tools we have put in place to help you stay in control, the warning signs to watch out for, and the support resources available if you or someone you know needs help. We encourage every player to read it fully before placing their first wager.
Core Principle: my365 will always prioritise player safety over short-term revenue. A player who gambles responsibly is a player who can enjoy the platform for years — and that matters far more to us than any single session.
Access to my365 is strictly restricted to individuals aged 21 years and above. We verify age at registration and again during KYC. Underage gambling is never tolerated.
Every one of the following tools is available to all registered players at no cost, with no waiting period. Access them directly through your account settings or by contacting our 24/7 support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your account. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period to protect against impulsive decisions made in the moment.
Instant ActivationDefine how long a single gaming session can last. When your chosen time limit is reached, the platform will alert you and, if you have enabled automatic logout, close your session entirely. This is particularly useful for late-night play where time can pass quickly.
ConfigurableChoose to exclude yourself from the platform for a defined period — from 30 days up to 5 years — or request permanent self-exclusion. During exclusion, your account is locked, marketing communications cease, and re-registration attempts are blocked. Contact our24/7 live chat to activate this immediately.
Actioned Within 24hNeed a short break without full self-exclusion? A cool-off period lets you pause your account for24 hours, 7 days, or 30 days. Your account remains intact but inaccessible for the chosen duration, giving you space to reset without losing your account history.
24h to 30 DaysEnable periodic on-screen notifications — every30, 60, or 90 minutes — that display your current session duration, net balance change, and total wagered during the session. A brief moment of visibility can make a meaningful difference to how a session unfolds.
Fully CustomisableSet a maximum loss threshold per day, week, or month. When your net loss within the defined period reaches your chosen limit, the platform will automatically suspend further real-money play until the period resets. Prevent a bad session from becoming a damaging month.
Automatic EnforcementProblem gambling can affect anyone — regardless of income, age, or how long they have been playing. Recognising the signs early is the most important first step.
Ask yourself honestly: have you experienced any of the following? If you answer yes to three or more, we strongly encourage you to speak with a professional support service.
Gambling with money earmarked for essential expenses — rent, groceries, bills, or loan repayments.
Chasing losses by placing larger or more frequent bets to recover what you have lost.
Feeling restless, irritable, or anxious when you are unable to gamble.
Lying to family members or friends about how much time or money you spend gambling.
Gambling to escape stress, financial wories, depression, or personal problems.
Repeatedly trying to reduce or stop gambling, but finding yourself unable to do so.
Borrowing money — from friends, family, or financial institutions — specifically to fund gambling.
Gambling has begun to affect your work, studies, relationships, or mental health.
If any of the above apply to you or someone you know, please reach out to a support organisation immediately. You are not alone, and help is available. See the support resources section below.
The following behavioural patterns are also associated with problematic gambling and warrant attention:
Playing for several consecutive hours without breaks, losing track of time entirely.
Increasing bet sizes specifically to win back previous losses rather than for entertainment.
Only feeling calm, happy, or "normal" while gambling — emotional wellbeing tied to gameplay.
Withdrawing from social activities, family time, or hobbies to spend more time gambling.
Unexplained financial difficulty — missing bill payments or asking for loans — linked to gambling.
Hiding gambling activity, minimising its extent, or becoming defensive when the topic arises.
Whether you are personally affected or concerned about someone else, the following organisations and resources can provide confidential, professional support. All contact details below are plain text only — they are not clickable links.
Malaysia's national welfare hotline offering confidential counseling for individuals experiencing personal, family, or financial difficulties — including gambling-related concerns.
An internationally recognised provider of information, advice, and support for anyone affected by gambling harm. Free, confidential resources available online and via helpline. Mention my365 for context.
Malaysian government hospitals throughout Kuala Lumpur, Penang, Johor Bahru, and other states offer mental health and addiction counseling services. Speak to your nearest psychiatry or counseling department.
Our 24/7 live chat support team is trained to assist with responsible gambling requests — including activating self-exclusion, setting limits, or simply providing a non-judgmental first point of contact.
Seeking help for a gambling problem is not a sign of weakness — it is the most important decision you can make for yourself and the people who care about you. All resources listed above offer confidential support with no judgement.
These practical habits help keep gambling enjoyable and prevent small sessions from escalating into something more difficult to manage.
Set a budget before you start — decide the maximum amount you are comfortable losing, and treat it as the cost of entertainment. Never exceed it.
Use the deposit limit tools — activate your daily and monthly deposit caps in your account settings before first session.
Never chase losses — if you have had a losing session, close the platform. The next session will not guarantee a recovery, and increasing stakes to catch up typically makes things worse.
Take regular breaks — enable reality checks so the platform reminds you of how long you have been playing and how your balance has changed.
Avoid gambling under the influence — alcohol or other substances impair judgement and make responsible decision-making considerably harder.
Keep gambling in proportion — it should be one small part of a balanced lifestyle, not the primary source of excitement, income, or emotional regulation.
Gambling with money you cannot afford to lose — emergency funds, rent, food budgets.
Treating gambling as an income source or a strategy for building savings.
Playing on multiple accounts or circumventing self-exclusion through new registrations.
Allowing individuals under 21 years of age to access your account or place bets on your behalf.
Gambling as a primary coping mechanism for anxiety, depression, or personal crises.
Borrowing money — from family, friends, or credit lines — specifically to fund gaming activity.
If you suspect a minor is using an adult's account to gamble, please report it to our 24/7 support team immediately. Protecting individuals under 21 from gambling harm is a responsibility we share with parents, guardians, and the wider community. Keep your login credentials private.
Explore the platform knowing that every responsible gambling tool described on this page is just a few clicks away in your account settings. Deposit limits, session controls, self-exclusion — yours to use, any time. For players aged 21 and above only.
For entertainment purposes only. Gambling involves risk. Please play responsibly.21+ only. Terms & Conditions | Privacy Policy